Frequently Asked Questions

Q: How much does shipping cost?

For New Zealand orders, it costs $10 to send to urban addresses and $15 to rural addresses.

For International orders, the shipping charges are calculated automatically by DHL Express at checkout. Once your delivery country has been selected the shipping charges will be displayed.

Full details can be found on our shipping policy page >

Q: Do you ship overseas to other countries?

Yes, we offer international shipping to most countries. The shipping fee is calculated automatically by DHL at checkout.

Q: Do I need to pay tax or import duties?

Customs and import regulations vary between countries, and we may not be aware of all specific regulations. If we are aware of any import restrictions, we will make a note of it on the product detail page.

Please note that any import duties, taxes, or fees are your responsibility. We are not liable for the refund or replacement of goods, nor for any costs related to the importation or confiscation of items by your country's customs office or other government bodies.

Q: Is my order tracked?

Yes, your order will be tracked. Once your order has shipped, our fulfillment team will send you the tracking details via email. Each parcel is assigned a unique tracking number, allowing you to monitor its progress until it arrives at your doorstep. For added security, we aim to obtain a signature upon delivery when possible.

Q: What payment options do you accept?

We accept all major credit and debit cards (Visa, Amex, Mastercard), as well as Afterpay, PayPal, ShopPay, Google Pay, and Apple Pay.

Q: Who do I contact if I have an issue or problem with my order?

If you have any questions or issues with your order, please email us at sales@manukahub.com

Alternatively, you can reach us via live chat by clicking the chat window in the bottom right corner of the page, where one of our friendly customer service representatives will be happy to assist you.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is happy to help you!